All of our fudge has a best before of 4-5 weeks from the day it is made. Please ensure your fudge is stored correctly (within a fridge) to enable it to last as long as possible. Please see ‘how do I need to store my fudge?’ for storage requirements.

Some flavour/topping combinations will have a shorter span to enable it, to keep it’s quality (such as biscuits).

All of our fudge items will be labelled with a ‘best before date’ however, this is just a guide.

It is recommended that all fudge is stored in the fridge. Once your fudge has been opened and the seal is broken, please remove it from it’s packaging and transfer to an air tight container.

Due to the nature of our fudge, we cannot be responsible for any items that are heat damaged during the warmer weather when posted. To prevent this, please ensure you are home for delivery or alternative arrangements are made, such as requesting your parcel is delivered to a neighbour, or you have it delivered to a work address. This is to prevent fudge deliveries being left outside or within a hot porch/conservatory.

All of our postal orders are sent 48 hour tracked via Royal Mail. During peak summer months or an unexpected heatwave, all postal orders will be upgraded to 24 hour tracked. In extreme heat, postal orders will be paused until the weather cools down.

If your order is being delivered by Royal Mail, please pop it straight into the fridge for an hour before opening your parcel. If you prefer your fudge at a softer texture, please allow it to reach room temperature before consuming.

All orders are placed at the buyers risk.

Condensed Milk- Whole MILK , Sugar, Stabiliser.

Milk Chocolate- Sugar, Cocoa Butter, Whole MILK Powder, Cocoa Mass, Whey Powder (MILK) Emulsifier: Lecithins ( SOYA ), Polyglycerol Polyricinoleate, Flavouring Suitable for vegetarians.

White Chocolate- Sugar, Cocoa Butter, Whole MILK powder, Whey Powder (MILK) Emulsifier: Lecithins (SOYA), Polyglycerol Polyricinoleate, Flavouring Suitable for vegetarians.

Dark Chocolate- Sugar, Cocoa Mass, Emulsifier: Lecithins (SOYA), Lactose (MILK) Vanilla Extract. Suitable for vegetarians.

All products may also contain peanuts, nuts, egg and gluten sources. Suitable for vegetarians.

Other allergens may be included dependent on the toppings you choose. Please look into the ingredients before ordering, if you have any allergens. None of our fudge contains nuts unless stated otherwise. For example- ‘Fruit and nut fudge bar’ ‘Coffee and walnut fudge bar’

All of our fudge is made within a home environment so whilst the allergens are stated above, we cannot guarantee it’s free from any allergens due them being made in a kitchen that handles all types.

Please contact us first if you do have an allergy BUT if you are still unsure, please do NOT purchase our fudge.

The texture of our fudge products will vary from batch to batch due to them being handmade, and certain inclusions will affect the texture as they contain more oil, e.g. peanut butter.

• If you are ordering our fudge for a loved one, family member or friend, please select ‘ship to a different address’ at the checkout. Some of our fudge boxes can be personalised, so if you would like to add a personalised message then please type this in the ‘notes’ box and we will add it to your item.
• If you choose local collection at the checkout, you MUST collect your order within 48 hours of receiving your order completion text and email.
• If you are making an order for a celebration/birthday but would like it prepared and processed at a later date of ordering then please pop this into the notes box otherwise, all orders will be processed and posted within 5 working days of your order being made.
• Please ensure the correct shipping address is entered – I cannot be held responsible for orders posted to the wrong address.
• Once an order has been processed, amendments cannot be made.
• Refunds will not be given for items ordered by mistake or incorrect quantities so please double check this before checking out your cart.
• We only accept payment via credit/debit cards, PayPal, Google pay and Apple pay. We do not accept any buy now, pay later schemes.
• All of our postal orders are sent 48 hour tracked via Royal Mail. During peak summer months or an unexpected heatwave, all postal orders will be upgraded to 24 hour tracked. In extreme heat, postal orders will be paused until the weather cools down.
• Please notify us if your parcel hasn’t arrived within 10 working days of posting & we can claim it as a lost parcel with Royal Mail.
• Proof of postage and a tracking number is obtained with each delivery – however if an item is lost or broken, please email us with photos (if damaged) and we will review orders on a case by case basis. In all cases the item must be returned to us if you require a refund or replacement – this is so we can start a claims process with Royal Mail.
• Non bespoke/customised items will not be refunded or replaced unless they are in an unfit for purpose condition and cannot be eaten.
• By placing your order, you are agreeing to these terms. Unfortunately I cannot be held accountable for such damages as each item is packaged with care.
• Due to the nature of our products being handcrafted and made to order- refunds are not given unless the item is faulty. If a refund is given under exceptional circumstances then the PayPal fee will not be returned as this is now charged from April 2020.

If you would like a flavour or a topping that isn’t listed on our website, then please use the contact page to send me any requests. I am also reachable via our social media pages but on odd occasions, messages and comments can get lost so emailing is always best. I am always happy to go above and beyond for my lovely customers, so please send me a message with your wants and needs and I will get back to you and try my hardest to help you with your fudgey fix!

For special requests or custom flavours, please email us before placing an order. This is so we can discuss your order and confirm it is doable before you make your purchase. We love all bespoke orders and we even offer full fudge celebration or wedding cakes to our local customers. These can be single, double or triple tiered and you have the option to have them solid or filled with a gooey spread. A few of our local customers order an alternative fudge cake yearly for their birthday! As it stands, these are for local collections only!

Please email jurassicfudge@gmail.com or use the contact form on the website.